FAQ
What is ElphaTap?
ElphaTap is a company which provides NFC tags in the shape of cards, keychain, wrist band and a small tag to be placed on the back of your phone that lets you instantly share your social media, music, payment platforms and contact info just by tapping your phone to a compatible smartphone!
The other person doesn't need an app or Elphatap to receive your info.
The possibilities for ElphaTap are limitless. ElphaTap can be used by anyone in any industry to instantly share a customized, all-in-one social profile with people they meet.
What if I don't want to share my whole profile?
Don't want to share your whole profile? Use our new patented ElphaTap Direct feature to instantly pop someone to your Instagram, LinkedIn, contact card, Snapchat, etc.
Is ElphaTap for professionals only?
Whether you are a student, artist, entrepreneur, model, influencer, athlete or photographer, ElphaTap can help improve your networking and leave a lasting impression on everyone you meet.
Does the other person need an ElphaTap or any app to receive my info?
No! The other person does not need an ElphaTap or app to receive your ElphaTap profile. That's the beauty of ElphaTap.
If their phone is on this list of compatible devices, you can pop into their phone. If not, just use your ElphaTap QR code on your profile to share!
Do I need to pay a monthly fee to use ElphaTap?
ElphaTap does NOT require a monthly fee once purchased!
Does an ElphaTap have to be placed on my phone?
No! ElphaTap can be placed anywhere you want. You can put an ElphaTap:
– On your laptop
– In your car
– On a restaurant table
– In your office
– In an open house
– The possibilities are endless!
The ElphaTap doesn't communicate to the phone it is on; it communicates to the phone it shares info to.
Can I have multiple ElphaTap linked to 1 ElphaTap account?
Yes, you can! With the ElphaTap Business, you can activate as many ElphaTap as you want with the same account. Just log into your business account to activate multiple ElphaTap!
We've had users put ElphaTap on their laptops, cars, and in their offices, etc.
Can I order a custom ElphaTap?
Absolutely! Email us at connect@elphatap.com to start a conversation with us!
How can I get verified on ElphaTap?
If you would like to be verified on ElphaTap, please email us at connect@elphatap.com with your full name and a short case for why you should be verified!
What cases can ElphaTap stick to?
ElphaTap sticks nicely to all case materials except leather and some silicone. For these types of cases, we recommend either sticking the ElphaTap underneath your case (yes ElphaTap works through most cases!) or buying an ElphaTap keychain instead. For all other cases, including placing directly on the phone, ElphaTap is good to go!
Press Inquiries
For all press inquiries, please contact connect@elphatap.com
Compatible Phones
Click here for ElphaTap compatible phones!
How to pop your info to an older iPhone (7, 8, X)?
To pop to an iPhone 7, iPhone 8or iPhone X, you must use the NFC reader in their control center! See the image below for how to activate this:
Will my ElphaTap work under my phone case?
Yes! ElphaTap will work through 99.9% of phone cases, including ones that hold credit cards. The only exception would be if your case has a layer of metal.
Which smartphones can I pop my ElphaTap profile into?
For iPhones, the iPhone XR, XS, XS Max, 11, 11 Pro, 11 Pro Max, SE and all future iPhones are compatible with the pop feature of ElphaTap.
When reading from the ElphaTap app, iPhone 7 and newer are compatible with ElphaTap! Just use the "Read an ElphaTap" function in the main menu.
Virtually all Android Smartphones are compatible with the pop feature of ElphaTap.
However, please visit our compatible devices page to ensure your smartphone is on the list.
How do I share with non-compatible phones?
iPhones as old as the iPhone 5S and almost all Androids can use their camera to scan your ElphaTap QR code. Your ElphaTap QR code can be found by tapping the QR code button on the top middle of your profile on www.elphatap.com. You can even add your ElphaTap Card to your Apple Wallet for easy access!
You can also share your profile via text, airdrop, email or any social network by sharing the link to your ElphaTap profile.
Will my ElphaTap interfere with my wireless charger?
No, ElphaTap does not affect your phone's wireless charging capabilities and will not interfere.
How to turn NFC on for an Android?
Some Android phones have NFC turned off by default!
If your Android is not reading ElphaTaps, go to your phone settings and search for “NFC”. Then make sure you have this turned on!
How long will it take to receive my ElphaTap once purchased?
Shipping time within the UAE is typically 2-3 business days. We are currently experiencing delays due to COVID-19, so shipping might take up to 1 week. We thank you for your patience. Shipping time outside of the UAE is typically 7-21 business days. All orders come with tracking!
Please get in touch with us at connect@elphatap.com if you haven't received your order.
Do you ship worldwide?
Yes, we do!
How can I track my order?
Once your ElphaTap is on its way, you will receive an email or text message with a link to your tracking information. If you don't receive this email, please email us at connect@elphatap.com.
Shipping Info
Here is our refund policy and terms of service. We currently do not accept returns.
ElphaTap not delivered?
If you have not received your ElphaTaps, please try the steps below:
1. Check your mailbox! Many times your ElphaTap is waiting there.
2. Contact your local post office or carrier and reference the tracking info.
3. There are times when your package is marked delivered but doesn’t arrive for another 24-48 hours. If your package has not arrived within this time frame, please send an email to connect@elphatap.com.
Not working on iPhone
1. Make sure the phone works with ElphaTap Compatible Devices
The phone model you have does not matter when sharing!
2. Make sure to touch your ElphaTap to the very top of the back of their phone.
On iPhones, the sweet spot for reading an ElphaTap is on the very top of the back of the device. See the video below.
3. A ElphaTap CANNOT be read when:
– Their phone is in airplane mode
– Their device's flashlight is on
– Their phone screen is off
– Their camera is open
4. Watch the video below to see the best technique for popping into compatible iPhones!
Not working on Android
1. Make sure the phone works with ElphaTap Compatible Devices
The phone model you have does not matter when sharing!
2. Make sure to touch your ElphaTap to the very center of the back of their phone.
For Androids, the sweet spot for reading a ElphaTap is in the center of the back of the device.
3. Make sure NFC is turned on in their phone settings
If their phone is on the compatible devices list and is still not reading your ElphaTap, go to their phone settings and search for NFC. Make sure that “NFC” is turned on!
How to pop your info to an older iPhone (7, 8, X)?
To pop to an iPhone 7, iPhone 8or iPhone X, you must use the NFC reader in their control center! See the image below for how to activate this:
My ElphaTap pops people to the ElphaTap Profile, not my profile
If your ElphaTap pops to the ElphaTap profile that means you have not activated it to your profile yet! All ElphaTaps come preloaded to our profile.
To fix this, open your ElphaTap app and tap “Activate” in the main menu. Pick which ElphaTap product you would like to activate, then follow all the steps until a success message appears!
Please send an email to connect@elphatap.com if you have further questions!
My ElphaTap is sending me notifications constantly
Use the diagram below as a guide to where you should place your ElphaTap to avoid constant notifications!
Where on my phone should I place my ElphaTap?
Attach your ElphaTap to the back of your phone within the colored areas shown above.
Contact us!
If your question is not answered in this FAQ section, please send an email to connect@elphatap.com!