Refund Policy

This Refund Policy describes how we manage refunds.


We do not take returns. To be eligible for a refund, we require a receipt or proof of purchase in the form of an order number and your order must not have been fulfilled, shipped or delivered per carrier tracking info.

Refunds (if applicable)

If your ElphaTap is scratched or damaged, you may be eligible for a replacement. We offer replacements for damaged ElphaTap with photo proof within 48 hours of delivery. In the case that an ElphaTap does not adhere well to a case or phone, you may be eligible for a replacement ElphaTap device, not a refund.

If you are having trouble activating your ElphaTap or popping to compatible phones and you would like to request a refund or replacement, please contact our team at Typically, all issues can be resolved with some helpful tips from the team!

If you have successfully activated your ElphaTap and are experiencing issues popping to a compatible device after you’ve contacted, you may be eligible for a refund. Once approved for a refund, we will send you an email notifying you that we have refunded your purchase. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-4 days.


If your ElphaTap loses its adhesive within the first 30 days of your order being marked as delivered, you are eligible for a free placement.

Pro Member Special Warranty

eyond 30 days after your ElphaTap is marked as delivered, you are eligible for a free replacement ElphaTap should your ElphaTap become damaged or lost. Please contact for assistance with this.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first recheck your bank account. 
Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular-priced items may be refunded (if applicable), unfortunately, sale items cannot be refunded.


We do not accept exchanges.


We do not accept returns, so no shipping info is required. 

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at